Your satisfaction is our priority. Unfortunately, we do not accept any returns for all handmade items; however, we are happy to replace your order if it has been damaged in transit. Please inspect your order upon arrival and contact us at email@example.com within 2 business days if the items are damage. Shipping costs are nonrefundable. Additional shipping & handling costs might be included and are not refundable when return the items. Returning items may incur additional shipping fees for which you are responsible.
For all other non-handmade items, we will gladly refund the purchase price, exchange it for the same item, or credit the amount against the purchase of another item. Shipping costs are nonrefundable. Additional shipping & handling costs might be included and are not refundable when return the items. Returning items may incur additional shipping fees for which you are responsible.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unopened, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org with the photos of the damaged items in its original packaging. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. NO REFUND WILL BE ISSUED IF THE ITEMS ARE NOT RETURN WITHIN 2 DAYS AFTER THE RETURN LABEL WAS SENT OUT. Returning items may incur additional shipping fees for which you are responsible.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned and refunded, like perishable goods (such as food, beverages, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for disposable face masks, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
For all masks, just like all other sellers, we have a no return policy due to safety reasons.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. NO REFUND WILL BE ISSUED IF THE ITEMS ARE NOT RETURN WITHIN 2 DAYS AFTER THE RETURN LABEL WAS SENT OUT.